Several users of the Motorola Droid Turbo 2 smartphone are reporting an issue with their device where-in a vertical green light appears on the device’s display. A quick look at Motorola’s forums reveal that the issue dates back to November last year.
A user who goes by the name of Venoran posted his side of the story on Motorola’s forum, revealing that when he approached Verizon (Droid Turbo 2 is Verizon exclusive in case you don’t know), he was told that “you must have dropped or hit this phone really hard, it’s not shock-proof!”
He was also shown an internal Verizon e-mail containing a picture of the phone affected by the green light issue, and titled “Droid Turbo 2 is Shatterproof, not Shock-proof.” All this while he maintained that he never, ever dropped his phone.
Thereafter, Verizon reps asked him to approach Motorola, which finally agreed to issue a new unit as replacement.
Coming back to the issue, users say the green light is almost always there when the display is on, with some even saying that it widens with time. There’s no information yet on whether it’s a software or hardware issue.