Do you know what almost every business in the world has in common, from the likes of Walmart, Amazon, and Samsung, to the many establishments (like yours) that have made Oneonta their home? There are actually two things: one, they all use technology in some way to enable their operations, and second, this technology can sometimes stop working.
Of course, businesses like Walmart, Amazon, and Samsung have the resources to be more than prepared for events like these, with trained teams on staff and access to perhaps more technology than they should have. Thanks to these internal teams, corporations and other large enterprises are able to diagnose, address, and resolve whatever issue may pop up or potential shortcoming that is predicted, just by throwing resources at it.
This means that these businesses are more or less prepared for any happenstance – but can you say the same about yours?
Sincerely speaking, probably not. A similar occurrence, in fact, would probably shut down a business of your size; however, Directive can assist in resolving this issue. What IT Support Is Considered to Be We are all too familiar with the stereotypical depictions of IT, such as the aloof and sarcastic telephone operator asking if anyone has tried restarting the machine or the thickly bespectacled computer nerd coming into the office to fix something that is broken there. Although this is not necessarily incorrect, it does underestimate the number of ways Directive, a managed IT service provider, can assist your company. Computer repair is part of IT support, but there are a lot more situations in which we can help.
In fact, today’s interconnected environment has turned business technology into a critical part of an organization’s long-term business development and strategy, when it once was seen more as a drain on other crucial resources. It is now viewed as an opportunity for a company to improve its capabilities and expand its processes. Our support services are focused on four areas of ensuring the success of your business: Efficiencies in Expenditures Profitability is typically used to measure a company’s success. I know I don’t need to tell you that, in order to be profitable, your incoming revenues need to outweigh your outgoing expenses. The propensity for equipment to malfunction, necessitating repair services and their associated costs or the hiring of a dedicated in-house technician, is widely regarded as the greatest benefit that technology has provided businesses in the past. These occurrences cannot be budgeted for because of their unpredictability.
Compared to the break/fix method, managed services are handled a little differently. Many of our services are included in our managed service agreement rather than being charged individually to our clients. This means that, with the exception of any work that is not covered by the agreement, our customers receive a monthly invoice that is consistent and foreseeable. Access That Is Easier Help is just a quick phone call, email, live chat, or support ticket away if you suddenly discover a problem preventing your systems from functioning as intended. Once we get the word, our professionals will spring into action and work to resolve the underlying cause.
Thanks to the technology we leverage, it’s likely that we won’t even need to leave our office in order to identify and fix the problem your business is experiencing. Let’s face it, why would we leave our cozy office space at 330 Pony Farm Road (increasing your downtime and cutting into your ability to produce) and coming to visit if we don’t have to?
This means that you’re back up and running even faster, ready to leverage your solutions and achieve your objectives.
Accurate Results We are here to make sure that your technology supports you rather than hinders it. Our dedication to providing high-quality services correctly the first time has been demonstrated repeatedly, and if our customers are not completely and completely satisfied, we will try again until they are. These are just some many reasons that we’ve been operating for 25 years… and counting.
Individualized Assistance Not only does each business differ from the others in what it offers, but also in how it offers it, how it operates, who it offers it to, and so on. Because of this, there is no one IT approach that will always meet the requirements of everyone who uses it. We know that there is no such thing as a “one-size-fits-all” IT solution, and that our clients require a bespoke strategy for our endeavors to be successful. We prioritize your needs over those of all other businesses in your industry because of this. Give us a call at 607-433-2200 to learn more about what we can do for your business. We are eager to assist you with your company’s technology and, hopefully, contribute to your ongoing success.
